Advocates
Advocates are your personal Hospitality Plan “helpers.”
They can help you get answers about your medical, dental, vision, and prescription benefits. They can also help with eligibility requirements and can explain what it takes to keep your coverage active.
Advocates can help you:
- Find a doctor
- Fill out forms
- Get answers to your questions
- See if you’re eligible for benefits
- Know your copays
- Sign up for a class or program
- Explain things that are sent to you by mail or text
- Help with complicated situations (disability, enrollment, complaints, etc.)
Learn about other great Hospitality Plan programs by calling the Advocacy group at 800-225-1538, or email hospitalityhelp@uniteherehealth.org.
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Maryellen Avila
Speaks: English and Spanish
“I am passionate about helping our participants, providing them with assistance and reassurance, and giving them information about their benefits. I enjoy interacting with participants through our many events, wellness classes, and day-to-day opportunities. It is a pleasure to help our Spanish-speaking participants in their own language.”
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Carmen Cheung
Speaks: English and Chinese
“I like to help people, especially our participants. In my position, I help participants better understand their benefits and to use them wisely. They are very hard-working, and they deserve the great benefits and services that we provide.”
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Grace Marin
Speaks: English and Spanish
“I am happy to be part of a field that directly impacts people’s well-being and quality of life. My passion lies in helping participants navigate the complexities of the healthcare system and making a positive impact on their lives.”
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Patricia Robles
Speaks: English and Spanish
“I enjoy building trusting relationships with our participants. I love helping them get the most out of their benefits. Being a resource to the community is very rewarding to me.”
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Araceli Saavedra
Speaks: English and Spanish
“Health benefits are confusing. That’s why I am here. My job is to help participants understand their benefits. I’m happy to help, and I enjoy being a friendly resource.”
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Maggie Santana
Speaks: English and Spanish
“It is important to me to help participants use their benefits. I enjoy being able to help others and let them know about our programs.”